Reference

rumahtoto Privacy Policy And Your Account

Our Privacy Policy tells you how rumahtoto collects, uses and protects account details connected with DANA, OVO, GoPay and QRIS.

Clear data purposesWallet record handlingAccount access choicesPolicy contact path
rumahtoto rumahtoto Privacy Policy And Your Account
CONTACT THE TEAM

Where Privacy Questions Meet Account Support

A clear contact route helps when you want to ask about a record, correct a phone detail or understand a wallet reference. Sign in through the same account path used for the lobby, then use the support route shown near your account and cashier areas. Include the email or phone linked to your account, but do not send a password or full payment credentials. We use the details you provide to locate the request and keep the reply focused on this Privacy Policy.

Team online

Account request

Ask us to access, correct or explain personal data linked to your rumahtoto account. We may request a phone verification step before discussing account-specific records.

Wallet record query

For DANA, OVO, GoPay, QRIS or bank transfer references, provide the transaction date and visible reference only. We use that narrow detail to trace the relevant account record.

Privacy follow-up

If a request needs clarification, reply through the existing support thread from your account area. Keeping one thread together helps us avoid exposing personal details across separate contacts.

DATA CONTROL

What We Do With Your Account Data

Our handling process follows the account action that created the data: registration creates contact details, phone verification confirms access, and a wallet action creates a payment reference.

Data collection

We receive details you enter during account creation, phone verification and support contact. Payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account are tied to the related account action.

Cookie use

Our browser cookies can keep essential session settings, language choices and account-path continuity. On a mobile browser, clearing cookies may sign you out and require phone verification again.

Account security

We use phone verification and session checks to reduce unauthorised account access. Never share your password or verification code; our support replies do not need either one.

Record retention

We keep account, support and payment-reference records only as long as needed for account administration, security review or a legal requirement where local law permits.

Your requests

You may ask what personal data we hold, request a correction or ask about deletion where applicable. Send the request through account support and identify the email or phone attached to it.

Policy changes

When this Privacy Policy changes, we update the page and show the revised wording here. Check the page before opening an account or continuing access from a new device.

Privacy Policy Answers For rumahtoto Accounts

These Privacy Policy answers cover the practical questions we hear before account access: which records we use, how payment references are matched, what cookies do and how to request a change. They are written for Indonesian account paths, including mobile browser access and local wallets. If your situation is not covered, contact us through the support route connected to your account.

It covers personal data from account creation, phone verification, support contact, cookies and payment references. It also explains our purposes, retention approach, security steps and ways to request access or correction.

Yes. The Privacy Policy covers transaction references and status linked to DANA and QRIS, as well as OVO, GoPay, bank transfer and virtual account activity used to identify an account action.

Phone verification helps confirm that the person opening or recovering an account controls the linked contact detail. It also supports account security when you return through a different mobile browser or device.

Use the support path inside your account area and state which detail needs correction. Include the linked email or phone, but never include your password, full wallet credentials or verification code.

We retain payment references and related account records for the time needed for administration, security checks or a legal duty. The period can vary where local law permits a specific retention requirement.

You can send an access request through account support. We may verify your phone or another linked account detail before releasing account-specific data, so personal records are not sent to the wrong person.

The page is available for you to read, but account access and related processing depend on local law. If a local rule affects your request, we will explain the applicable account support path.